Refund policy

Last updated: October 14, 2026

Payments for Bookify are processed by Paddle.com, our Merchant of Record, which issues refunds to the card or account you paid with. Your bank decides how long the refund takes to appear.

Unused credits: 14 days

Within 14 days of a purchase you can get a full refund of the credits you have not used, without giving a reason. Write to support@bookify.it from your account’s email address; no form is needed. Credits already used to write books or rewrites cannot be refunded, as you agreed at checkout (right of withdrawal on digital content supplied immediately).

Subscription

You can cancel at any time from the account page: the subscription stays active until the end of the period you paid for. Within 14 days of a subscription payment you can get a refund of that payment if you have not used the credits it added; if you used part of them, we refund the unused part.

Automatic credit refunds

• If writing a book fails, the credits charged for it come back to your balance automatically.
• If a finished book is more than 10% shorter than the words you paid for, the difference comes back to your balance.

These come back as credits, not money.

Mistakes

Charged twice, charged after cancelling, or charged for something you never received: we refund it whenever it happened.

Your rights

Nothing in this policy limits your rights under Italian, EU or your country’s consumer law.

Contact: support@bookify.it